Please can you ensure you supply us with the correct delivery address including a full postcode. Unfortunately, an incorrect postcode will delay your delivery from the courier company.
Please check that your order is correct as once submitted, it cannot be changed or cancelled.
If you can also please provide your MOBILE number when you order, you will then receive a text message with details of your delivery slot. This will mean that should you be out when they plan to deliver your Ubo Premium, you will then have the opportunity to provide an alternative delivery address, change your delivery date or let them know of a “safe place” to leave your parcel. The courier will also be able to contact you should there be any delivery issues. Treats and chews will be sent via Royal Mail.
You will usually receive your delivery approx five to seven working days from your order being placed. Once the parcel has been accepted and signed for or left in a safe place according to your instruction, our responsibility then ends.
Sometimes our confirmation emails for order processing and order completion can end up in your email junk/spam folder. Please can you add our email address email@example.com to your address book to try and minimise this.
CUSTOMER SERVICE - ONLINE SHOP
Should you have any questions or queries, please contact us on firstname.lastname@example.org and we will endeavour to reply to you as soon as possible and sort out your query promptly.
Customer service opening hours for the ONLINE shop are Monday – Saturday, 9.00 am – 4.00 pm.
Once you have placed your order (it cannot then be cancelled). You will receive a confirmation email and a further email confirming dispatch.
Please can you also ensure that you also read through our T&Cs regarding our online shop.
Delivery is free within the UK for orders over £30 (delivery for orders under £30 is £4.99) apart from the following areas where a £19.90 charge will be incurred:
AB31 to 38 – Aberdeen/ Highlands
AB41 to 56 – Aberdeen/ Highlands
BT – Northern Ireland
FK17 to 21 – Northern Ireland
G83 – Glasgow
GY – Guernsey
HS – Northern Highlands/ Oban
IM – Isle of Man
IV – Northern Highlands
JE – Jersey
JA27 to 28 Arran/ Oban
KW – Highlands/ Orkney/ Shetlands
PA20 to 99 – Oban
PH17 to 99 – Northern Highlands/ Oban
TR21 to 25 – Isles of Scilly
ZE – Orkney/ Shetland
TERMS & CONDITIONS
Please click here to read our Terms & Conditions for our online shop.